Text Message Terms
Effective: October 26, 2026
Program name: Appliance Installation USA Customer Messages.
1What the program is
When you have an appliance installation scheduled with us, we send text messages (SMS and, for photos, MMS) about that installation only: that it is booked, the date and arrival window, a reminder, a request to confirm, a message that the crew is on the way, a check on whether the appliance has been delivered, a notice if the appointment moves, a question about how the installation went, and replies to what you text us. We do not send advertising.
2How you agree
You agreed to be contacted when you gave your phone number to our national retail partner to arrange an appliance installation. The retailer passes your number and order details to us so we can carry out the installation. By giving that number for the installation, you allow us to text you about it. Our first text to you identifies us and tells you how to stop. The page How We Contact You (aiusainstalls.com/how-we-contact-you/) describes the whole path. You can also agree by texting or calling us yourself. Agreeing to texts is not a condition of buying an appliance or of the installation. If you do not want texts, reply STOP, or tell us when we call; we will keep in touch by phone instead.
3How often
Message frequency varies by order. A typical installation produces about 3 to 7 texts from us. A rescheduled installation produces more.
4Cost
Message and data rates may apply. We do not charge for texts. Check your mobile plan for your carrier's rates.
5How to stop and how to get help
Reply STOP, END, CANCEL, UNSUBSCRIBE or QUIT at any time. You will get one message confirming that you are unsubscribed, and no more texts after that. To start again, reply START or UNSTOP. For help reply HELP, or contact us at 844-993-9900 or info@aiusainstalls.com. Stopping texts does not cancel your installation.
6Calls
Some calls about your installation are placed or answered by an automated assistant. By giving your number for the installation you also allow those calls. You can ask us not to call by telling us on a call or contacting the office; we act on it promptly. Calls may be recorded; see the Privacy Policy (aiusainstalls.com/privacy/).
7Delivery
Messages may be delayed or not delivered. Carriers are not liable for delayed or undelivered messages. We send to US mobile numbers only. You are responsible for telling us if your number changes.
8Your information
Our Privacy Policy (aiusainstalls.com/privacy/) explains what we collect and how we use it. We do not share mobile phone numbers or text consent with third parties for marketing or promotional purposes.
9Changes
We may change these terms. We will post the new terms here with a new effective date. If you keep receiving texts after a change you accept it, and you may stop them at any time by replying STOP.
10Contact and governing law
Appliance Installation USA LLC, 69 Bevy Court, Brooklyn, NY 11229. 844-993-9900. info@aiusainstalls.com.
These terms are governed by the laws of the State of New York.